Shipping policy

Our refund policy lasts 14 days. If 14 days have gone by since your receipt of the product, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the seal on top of the boxes cannot be broken or opened. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All types of goods not bought on our website are exempt from being returned.

To complete your return, send an email with a clearly stated refund request to support@person-a.com. Once we receive your refund request, we give clear instructions how to send the goods back.

Shipping costs and partners can be found here. 

CUSTOMS CLEARANCE: Please be aware that delays may be imposed by your country’s customs clearance. Any fees charged by your customs are the sole responsibility of the buyer.

DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 21 working days for international orders. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

If you’re not in: If you are not present at the time of delivery, a delivery note will be left asking you to contact the courier directly in order to arrange re-delivery at a convenient time or pick it up in person from the specified location. You will then have 21 days until the parcel is returned back to us as undeliverable. We do not resend packages that are returned to us as undeliverable. We will refund you for the value of the products ordered but not for the delivery charge.

WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

 REFERRAL PROGRAMS AND DISCOUNT CODES

 We offer referral programs, vouchers and discount codes (hereinafter "discounts"). There is no right to receive such vouchers / discounts. The value of the vouchers / discounts depends on the current conditions of the voucher / discount at the time of issue.

 Our discounts are only valid for a certain time. The expiry period can be found in the corresponding discount campaign. If a discount does not include a specific expiration date, it can be redeemed at the latest by the end of the third year after the date of issue; after that the discount is no longer valid.

 Our discounts are subject to the following conditions, unless they contain different agreements:

1.Our discounts are not transferable;
2.A discount must be redeemed when ordering. Subsequent crediting is not possible;
3.Different discounts or discount types cannot be combined.

Discounts can only be redeemed in the country for which they are granted.

 We implement discount programs like this under the motto "in good faith", which we set an example for and also expect from the participants. We reserve the right to withhold credits or prices if we get the impression that customers are violating this intention or behaving in a manner contrary to the intentions of this program. In order to clarify this: Sales, application, publication, mass mailing, payment or commercial offering of referral links is not permitted, which is why we do not provide any consideration or commitments for such links.